Sunday, 27 October 2013

Week 11: Emotion Processes




Throughout this chapter, although I belief that emotional should not disrupt one’s professional constitution; in other words, we should always ‘paste a smile’ when at work, no matter how bad the day is.
Campbell observed scapegoating in a therapy company, she said that senior staffs blamed and criticize new hire for poor performances. These negative behavior causing negative culture that ignited the new employee anger (Culp, 2013). This can be seen as a burnout cause by inadequate communication.

Miller (2012) defined that workplace emotion such as ‘burnout’ is cause by work pressures. For example, when a waiter is being humiliate by boss or customers, he/she still need to continue serve other customers with decent emotion. However, as time goes by, it can lead to burnout such as facing physical and psychological pressures.
I think, as human beings, it is impossible to impress everyone also impossible that we can like everyone. Similarly to job; in extreme conditions, your performance can be overly criticized and judged. This can be seen as an inadequate socialization process in organizations, which can cause individual burnout.

In this case, communication between supervisors, coworkers, friends and family members can serve as savior to cope with the burnout. For instance, letting the person to know they are being concerned, provide support information and suggestion for them to deal with the burnout or stress.
References:
Culp, ML 2013, 'Scapegoating sours workplace and often leads to upheaval,' Review Journal, 27 October, viewed 27 October 2013, <http://www.reviewjournal.com/workwise/scapegoating-sours-workplace-and-often-leads-upheaval>.
Miller, K 2012, Organization Communication, 6th edn, Wadsworth Cengage Learning, Boston.

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